2024-04-22 - 2024-05-31
Permanent
JHB003777
Contracts Manager
Gauteng , JHB - Northern Suburbs
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between
business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against
contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work
JOB RESPONSIBILITIES
Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance
management frameworks of contracts
- Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
- Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
- Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
- Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
- Dispute resolution
- Manage team
Strategic supplier relationship management:
- In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
- Is responsible for supplier relationship management and performance management
- Executes supplier development activities
- Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
- Assesses and defines the supplier risk management plan and mitigation actions
Manages internal customer relationships
- Supports the management of internal client feedback and query resolution on supplier performance
- Administers periodic surveys to measure customer feedback for continuous improvement
- Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal
clients
- Improves and reinforces procurement's profile and recognition within the internal customer community
- Acts as a source of expert market knowledge, insight and advice to customers
Manages contract compliance and payment terms as per Openserve policies
- Closely monitors contract compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising user compliance and customer satisfaction
- Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance
Manages people performance and development
- Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to
ensure ongoing learning and development
- Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of
telecommunications next generation network market and trends
Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management Experience in
building and managing long term internal and external
business relationships
KEY STAKEHOLDERS (INTERNAL/EXTERNAL)
Corporate Governance
HR
Finance
IT
Openserve Business Operations
Commercial and Sales
Legal Services
Suppliers
Industry and regulatory bodies
KEY DECISION-MAKING AUTHORITY
Execute plans and processes
Service Delivery
vendor portfolio management
Ensuring the post contract strategy is aligned with the overall business objectives
KEY METRICS
Performance of service providers and delivery against operational KPIs
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