Senior Dms Consultant

R 35 000 - R 45 000 Monthly Cost To Company (Market related, Negotiable) Our client in the Automotive Industry is looking for a Senior DMS Consultant to join their team. (Johannesburg North) Our client is driving change in the automotive industry in Sub Saharan Africa, and they are looking for an individual who can demonstrate proactiveness and initiative within their DMS teams and customers.They are looking for a dedicated and enthusiastic DMS consultant to join their team.Duties and Responsibilities:Answer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.Provide accurate and relevant information about our products/services and assist customers in making informed decisions.Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.Input and update customer information accurately in the database.Follow guidelines to ensure consistent and effective customer interactions.Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.Meet or exceed individual and team performance targetsStay up-to-date with company products, services, and policies to provide accurate information to customers.Continuously improve your product knowledge and customer service skills through training and professional development opportunities.Quality responses and positive relationship colleaguesTravel when required by the businessRequirements:Fluent in EnglishAfrikaans beneficialExcellent written and verbal communicationKnowledge of the Motor Industry beneficialMicrosoft Office ProficiencyHigh level of attention to detailTeam playerExcellent Telephonic skills and etiquetteAccounting skills beneficialPlease note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.Apply Now!SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn) #J-18808-Ljbffr