Senior Business Analyst(Remedy)

Job Description RESPONSIBILITIES: • Analyze Business requirements • Capture user stories and validate with customer • Provide Onboarding User training • Attend Daily Stand ups • Attend UAT sessions if needed • Continuous discovery (e.g. continuous improvement analysis) • Develop training material (user guides, instructional videos) Requirements SKILL SET(Remedy): • Experience in IFS FSM platform. Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.