Sd-Wan Network Support Engineer

Our client is looking for a Network Engineer with SD Wan experience who will beresponsible for the second level network support related matters for our client's networks and will also assist with security related incidents should this be required.
You will be responsible for: Fault isolation, troubleshooting, and resolution support for critical customer network issuesExpertly troubleshooting IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/ firewall rules, and network management protocols (DHCP, DNS, etc.)Following through on all Incident tickets assigned and their resolutionEffectively working with cross-functional teams or vendors to resolve major customer issuesRoot cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actionsContinually reviewing, testing, debugging, and enhancing existing/new capabilities and featuresProviding rotational after-hours escalation servicesMaintaining and administering WAN solutions and related environments including software, hardware, and toolsInterfacing with customers to understand Change of Service requestsRequired: Cisco CCNAWork experience in a technical implementation engineering or similar role4-5 years working with Cisco, Fortinet or PaloAlto technologyIntermediate understanding of SD-WANIPT skills
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