Key Roles and Responsibilities:The support of SDWAN solutions such as FortinetThe support of FORTI-SDWAN solutions such on a central forti-managerThe engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.Must have knowledge of configuring all Fortinet value added services IPsec tunnel, fsso, web filter rules, forti-analyser reportsShould have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc.Knowledge, Skills, and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journeyQualifications / Certifications, Skills and ExperienceAn appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferredShould have a valid /NSE4&5 and working towards NSE6 and NSE7, advantageous to have CCNA/CCNP SDWAN EnterpriseShould have Firewall experience (Fortinet)At least 4-6 Years experience in an networking environmentA theoretical and practical understanding and knowledge of networking topologies and TCP/IP is requiredThe candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IPThe candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployedMust be pro-activeAccurate and diligentThe candidate must be passionate about customer service and strive to deliver an excellent level of serviceGood communication and writing skillswork well in a small team environmentFriendly disposition, energetic/ enthusiastic and willing to grow within an organisationSkills SummaryIncident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), TroubleshootingWhat will make you a good fit for the role?Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
