Johannesburg, South Africa | Posted on 02/08/2024
Alinta Tech Solutions (also known as Alinta Tech) is a Managed IT Support Services and Technology Solutions Provider. Our services include comprehensive IT support functions, Recruitment / Outsourced IT staffing and technology solutions designed to support the success and growth of small and medium-sized businesses.
Alinta Tech is owned by Alintacorp 64 PTY Ltd , which has been offering corporate training to the South African government and the private sector since its inception in August of 2011.
Our Company The company's offices are located in Sandton, Johannesburg, with facilities including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors. The company has begun offering services as of the 1st March 2022
Our staff complement at Alinta Tech is proudly racially and culturally diverse. We embrace the policies and principles of Black Economic Empowerment (BEE) and are a 100% black-owned business. We have aligned our business structure and equity accordingly.
Job Description This position is centered around the comprehensive leadership and operational management of our Call Centre's Sales Agent team. As a pivotal first-line management figure, this role encompasses overseeing the team's daily functions, fostering their sales performance, ensuring the achievement of sales objectives, and promoting a high level of productivity, quality, and regulatory compliance. The responsibilities extend to staff development, including training, coaching, performance management, and administrative duties, to cultivate a dynamic and productive team environment.
Key Responsibilities for Success: Setting and agreeing upon performance, quality, and development objectives with team members. Utilizing effective motivational strategies to inspire team members. Overseeing the management of incentive budgets to encourage high performance. Prioritizing the career growth and skill enhancement of team members. Addressing and resolving interpersonal issues such as conflicts of interest, absenteeism, and disciplinary actions. Onboarding and training new Sales Agents, ensuring they are fully prepared and integrated into the call center environment. Preparing the team for upcoming projects and campaigns, ensuring readiness for execution. Leading the team towards meeting and exceeding project and campaign goals. Cultivating a highly motivated team atmosphere focused on achieving targets. Coaching the team towards embracing and excelling in a high-performance culture. Managing staffing requirements to ensure optimal productivity and quality levels. Monitoring and evaluating team contributions towards sales targets. Ensuring strict adherence to legal and regulatory standards. Overseeing team capacity to meet operational demands. Handling customer complaints effectively and professionally. Enforcing call structure guidelines to maintain high service standards. Qualifications for Success: The ideal candidate for this role will demonstrate a robust ability to lead and motivate a sales team, with a keen focus on achieving sales targets and enhancing team performance. A proactive approach to problem-solving, excellent communication skills, and a strong background in sales management within a call center environment are essential. The ability to manage multiple priorities, along with a commitment to continuous staff development and performance improvement, will be key to success in this dynamic and rewarding position.
Requirements Completion of Grade 12 education.
A minimum of 2 years' experience in a management role within direct sales, telemarketing, or a sales-oriented environment, with a focus on outbound activities.
Between 3 to 5 years of experience in the financial services sector, with a strong emphasis on sales. Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
Experience with Mintinga.
Familiarity with voice recording and monitoring software. Broad understanding of the financial services industry.
Knowledge of life insurance products, including rules and regulations.
Expertise in direct marketing strategies, specifically within contact center operations.
Familiarity with the MiWayLife code of conduct.
Comprehensive understanding of IT systems, regulatory legislation, and compliance requirements relevant to the financial services industry, with FAIS accreditation.
Knowledge of HR and IR practices and regulations.
Strong leadership qualities, with a natural ability to coach and motivate staff.
Effective team management capabilities.
Solid planning and coordination skills.
Proficient selling skills.
Exceptional communication abilities.
High level of customer service orientation.
Target-driven, with a determination to achieve goals.
Capacity to handle stress effectively.
Excellent relationship-building skills.
Career Development: We are committed to fostering a supportive environment that encourages your career growth and personal development. At our company, we value the establishment of strong, enduring relationships with our team members. We are dedicated to assisting our employees in recognizing their potential and achieving remarkable success. Join us in our journey to not only meet but exceed your career aspirations. Basic salary plus commission, to be determined by performance.
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