Sales Support Team Leader (Bellville)

Reporting directly to the National Sales Fulfilment Manager Responsibilities & Duties: Approve leave and allocate work accordingly to stand in (understanding busy periods) Manage work in progress on deals outside of SLA Management escalations Assist in absence of National Sales Fulfilment Manager Daily oversight of staff productivity Act as conduit between Sales/ Sales Fulfilment & Data Capturing (knowing and understanding the system) Knowledge of bank product to assist training facilitator & staff Bank engagements/building rapport with bank liaison across banks Identify training needs within team and sales Key Performance areas: Build and maintain strong relationship with all stakeholders, internal and external Ensure high quality applications by taking ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality Consistent focus of First submission resolution Ensure deals received are instructed as efficiently as possible i.e. managing a tight lead time from application intake to finalization Ensuring work, task quality and integrity is maintained and continuously improved Client query response times and Maintaining Service Level Agreements to provide feedback to Home Loan Specialists/Sales Consultant to ensure they are kept up to date on the progress of all their deals To take ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality Qualifications and experience: Matric (NQF 4) 5 years minimum experience in a Bank environment dealing with mortgages or Mortgage Origination 2 years Team Leader experience Own transport Excellent communication skills, both verbal and written, to effectively Communicate with team members, customer and internal teams. Ability to use data to drive performance and improve processes