Job Overview: Reporting to the Managing Director and Company Share Holders. The Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative su pport Minimum Requirements: Matric, Grade 12 certificate Valid Driver's licence Microsoft Office proficient Pastel preferred Responsibilities: Responsible for day to day sales enquiries from existing or potential customer – quotes, prices, product construction etc. Manage and record all sales enquiries Customer account creation via Pastel Serves customers by selling product and meeting customers' needs Service existing accounts, obtains orders and establishes new accounts Resolves customer complaints by investigating problems, developing solutions, and preparing reports through the production team Expands sales in existing accounts by introducing new products that the production team may be developing Keeps customers informed of their order progress by submitting weekly/ monthly outstanding order lists Keep customers informed of delivery status for their deliveries Travelling will be required for quarterly meetings with existing customers or meeting with potential new customers Conception of new designs/packaging or changes to existing designs/packaging with new or existing customers Submits manufacturing orders by referring to price lists and product literature Posting of manufacturing orders into Pastel Accounting system Checking that the sales balance and submitting monthly sales reports to Management team every month end Submitting Sales Reps reports to Sales Team and Accounting Team Keeps management informed by submitting weekly, monthly, and annual sales and production reports Maintains professional and technical knowledge by continual meetings and updates with the production team Liaise with logistics and customer in coordination with collection and delivery of orders Provides historical records by maintaining records on customer sales and production tracking General support to sales team and production team as required Procurement of items instructed by Management team Day to day administrative tasks, answering the telephone etc. Key Skills and Competencies: Time management and planning skill Interpersonal, Written and verbal communication skills Able to meet multiple project deadlines and demonstrate good attention to detail Able to demonstrate an understanding of the needs of the customer Able to work individually as well as part of a team Ability to meet deadlines with minimal supervision Knowledge of export compliance and logistics is an advantage but not a specific requirement Customer service and Client relationships Knowledge of graphics design is an advantage but not a specific requirements
