PURPOSE
As a Restaurant Support Manager, you will play a vital role in providing guidance, support, and resources forfranchisee restaurant operations. Your primary responsibility will be to ensure the smooth and successfuloperation of our franchise restaurants, while upholding the Franchise brand standard.
AREAS OF RESPONSIBILITY Drives, monitors, and implements all activities that are briefed by the analyst.Implement the standard operating procedures as directed by specialists.Work closely with the business analyst to receive reports on the restaurantsperformance.Address the franchisee on issues that hinder the relationship managers andbenchmarking teams work.Monitors and acts when approved product spec is not adhered to.Manage and implement the Company way of consequences and rewards.Analyse and provide guidance to franchisees on all aspects of running their businessfinancial, people, maintenance.Work with the restaurant development team to build/maintain a cost-effectiverestaurant.Review the brand audit report on scheduled visits, this includes measuring complianceto the brand and operational standards as per the SOP guidelines.Provides opening support for new restaurant openings and revamps.Provide guidance and corrective actions for all deviations in the restaurant audit.Support franchisees in improving profitability and efficiencies across all restaurants.Implementation of new menu items including specialties.Measuring and driving salesacross all menu items through waitron development and training.Training of management, casuals, and staff Attend monthly management meetings with owners and management, developingaction plans for improvement.Visiting stores to review quality of product, service and hygiene and assist whennecessary.Demonstrating and following up of opening and closing procedures.Organise Audits for problematic stores.Ensure that R&M standards are acceptable.Ensure that: Technology Policies and Procedures are applied through all relative workflows. theseinclude, but are not limited to:All IT assets and their location are recorded according to company policies and to besigned off by leader.All non-capex items issued within the company are listed to record their location andowner (if applicable).Required user forms are completed prior to the creation of access permissions to theenvironment.Required asset forms are completed prior to the assignment of new assets.System diagrams are maintained to map out the physical & virtual environment.RECORDS MANAGEMENT AND REPORTING Maintains accurate and up-to-date restaurant support feedback reports, turnover andGP records of all the restaurants within their area of responsibility and the resultsthereof.Completes/ Compiles monthly reports for submission for all restaurants withintheir area of responsibility.TRAINING AND DEVELOPMENT Collaborate with the team to develop and deliver comprehensive training programs forfranchisee crew, focusing on product knowledge, service standards and operational procedures.Provide coaching and guidance to franchisees and their management teams to enhancetheir skills and competencies.Stay up to date on industry trends and best practices and share relevant information andresources with franchisees to drive continuous improvement.Assist in developing crew skills sets to effectively support the current restaurant networkbetterCOMMUNICATION AND RELATIONSHIP BUILDING Serve as a primary point of contact between franchisees, restaurant management andhead office, fostering open and effective communication channels.Build strong relationships with franchisees and restaurant managers, demonstrating acommitment to their success and the overall growth of the franchise network.Address franchisee and restaurant managers enquiries, concerns, and feedback in atimely and professional manner.Improves operational effectiveness by researching and developing new techniques and/processes that cater to successful restaurant operations.Stays current on company procedures, product changes and campaigns.Regularly evaluates the relevance of the SOP manual content for the achievement ofperformance objectives.
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