Kendrick Recruitment is looking for a Receptionist for a beautiful 5* Hotel based in Tokai.Responsibilities:Guest Reception:Greet guests warmly as they arrive at the hotel, providing a friendly and welcoming atmosphere. Assist with check-in and check-out procedures, ensuring a smooth and efficient process for all guests.Reservation Management:Handle room reservations, inquiries, and cancellations accurately and efficiently. Utilize the hotel's reservation system to input and update guest information, preferences, and special requests.Information Assistance:Provide information to guests about hotel facilities, services, and local attractions. Answer inquiries regarding dining options, transportation, and recreational activities, offering recommendations and assistance as needed.Telephone and Email Communication:Manage incoming calls and emails to the hotel reception desk, responding promptly and professionally to guest inquiries and requests. Transfer calls to appropriate departments or staff members as necessary.Payment Processing:Process guest payments for room charges, deposits, and incidentals using cash, credit card, or other payment methods. Reconcile cash drawer and maintain accurate records of transactions.Guest Services Support:Assist guests with luggage handling, transportation arrangements, and other special requests to ensure a memorable and enjoyable stay. Coordinate with other hotel departments to fulfil guest needs and preferences.Administrative Tasks:Perform general administrative duties such as filing, photocopying, and faxing documents. Maintain cleanliness and organization of the reception area and front desk workspace.Safety and Security:Monitor the lobby area and entrance for any suspicious activity or unauthorized persons. Follow hotel security procedures and protocols to ensure the safety and security of guests and employees.Problem Resolution:Handle guest complaints and concerns in a courteous and professional manner, striving to resolve issues to the guest's satisfaction. Escalate unresolved matters to the appropriate supervisor or manager as needed.Requirements:Previous experience in a similar role, preferably in the hospitality industry.Excellent customer service and communication skills, with a friendly and outgoing personality.Strong organizational and multitasking abilities, with attention to detail and accuracy.Proficiency in computer applications such as Microsoft Office and hotel management software.Ability to work well under pressure and in a fast-paced environment.Flexibility to work various shifts, including evenings, weekends, and holidays.Knowledge of local attractions, restaurants, and transportation options is an asset.Professional appearance and demeanour, with a positive attitude and a commitment to exceeding guest expectations.Benefits:Competitive salary and benefits package.Opportunities for career advancement and professional development.Supportive work environment with a focus on teamwork and collaboration.Contribution to a prestigious and historic hotel brand in the Cape Town area.Application Instructions:To apply for the position of Receptionist, please submit your resume and cover letter detailing your relevant experience and qualifications. Include any references or additional documents that support your application. We look forward to reviewing your candidacy and potentially welcoming you to our team!
