Reception Manager

Purpose of the job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Key Results Areas include: Monitoring of access and overrides for staff and membersManaging of ReceptionistTraining of ReceptionistReception stock controlResolving member complaintsCommunication with members and staffCash managementAssisting with Club Administration when necessary covering for Club AdministratorExperience & Competencies: Intermediate PC skillsPrevious experience within a front desk/hotel reception or welcome desk position added advantageDisplay friendly and efficient qualities that reflect the Planet Fitness wayAdvanced levels of accuracyProven track record in managing staff, planning, organising, conflict handling and problem solvingAbility to motivate staff and lead by exampleHave excellent communication skills and be able to liaise at all levelsPossess high level energy levelsDisplay uncompromising levels of honesty and integrityMust be able to work shiftsReliable transport** Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessfull.