Quality Assurance Agent

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or patterns that may be occurringFilter information regarding non-compliance to QA Team LeaderDocument and maintain scorecard on all assessments conductedEnsure that you meet quantity and quality of calls listened toRandom call audits when required
MINIMUM QUALIFICATIONS AND EXPERIENCES Grade 12 – which must be presented at interview stageMust have at least 1 Year Quality Assurance (QA) experience within a contact centre Computer literate – excel skills CHARACTERISTICS OF THE REQUIRED CANDIDATE Strong administration skills and high attention to detailAbility to communicate on all levelsProactive , punctual, and reliableWell-presented and well spokenWorks effectively within a variety of situationsPlanning and organisational skillsUnderstands the importance of confidentialityAbility to provide concise, well written feedbackExcellent listening skillsDeadline oriented and ability to work well under pressureSalary: Market related

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

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