Medipost Pharmacy is looking for a professional self driven individual to join their exciting QA Department in the capacity of a QA Officer. The successful individual will be placed in Gezina (Pretoria).
Description *
Primary purpose of the job Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for reviewParticipate in SOP reviews and provide input for the compilation of Standard Operating Procedures within specified timelinesIdentify improvements to processes as well as Medipost / CDU App systemTime & attendance management according to Company PoliciesAttention to detail and Problem solving skillsCompletion of various Quality Assurance logs within agreed and specified timelinesInvestigate and resolve any disagreement with Departmental Manager on the applicable Quality Assurance logs within specified timelinesMonitor IR compliance by Managers on timelines and communicate any deviations and or non-compliance to superiorsMonitor QA log compliance by relevant employees on completion timelines and communicate any deviations and or non-compliance to superiorsMonitor compliance by Managers on completion timelines and communicate any deviations and or non-compliance to superiors as per agreed timelinesNotify the Quality Assurance Manager in writing on completion of various Internal Audits and Quality Assurance logsAdherence and distribution of required monthly reportsEnsure all external audit preparations are completed within the designated time framesResponsible for the orientation of internal and external audits if requestedEnsure adherence to company SOP's, policies and proceduresCompleting various Adhoc tasks Principal Duties and Responsibilities Quality Assurance of Medipost Group processes Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for reviewParticipate in SOP reviews and provide input for the compilation of Standard Operating Procedures within specified timelinesIdentify improvements to processes as well as Medipost / CDU App systemCommunication administrative competencyAttention to detail and problem solving competenciesWillingness and ability to assist other departments when required by Management Completion and accuracy of Quality Assurance logs Completion of various Quality Assurance logs within agreed and specified timelinesInvestigate and resolve any disagreement with Departmental Manager on the applicable Quality Assurance log/s within specified timelinesMonitor Quality Assurance log and IR compliance by Managers or relevant employee(s) on completion timelines and communicate any deviations and or non-compliance to superior(s) Performing of Internal process Audits Monitor compliance by Managers on completion timelines and communicate any deviations and or non-compliance to superiors as per agreed timelinesNotify the Quality Assurance Manager in writing on completion of various Internal Audits. Reports are completed within instructed time linesAssist with any changes either to the process or the SOP Facilitation of all External related Audits Ensure all preparations are completed within the designated time framesResponsible for the orientation of external auditors if requestedCompliance according to Company policies Qualification Experience 3 - 5 Years experience within Medipost pharmacy / CDU and Medipost / CDU App Ideal Excellent understanding of Medipost Group processes and service level agreementsPrevious exposure in a Contact Centre or Customer Service or Quality Assurance delivery role Licensing and Accreditation Registered at the South African Pharmacy Council (SAPC) as Qualified Post Basic Pharmacist Assistant. Training Required Training on Call Cabinet and PresenceDepartmental SOPsPolicies and Procedures for all the companies within the Medipost Group Competencies (Key Behaviors Areas) Work independentlyAbility to investigate scenarios against the Standard Operating Procedures of the specific companyProblem solvingIdentify improvements to processes as well as Medipost / CDU App systemInterpersonal and relationship Building skillsConflict management and resolution skillsDeadline orientatedFlexibility and adaptableSelf-motivated and results orientatedAble to handle pressureNeatnessConfidentialityAssist with evaluation and compilation of SOP Training Manuals Ideal External Audit facilitationInternal Assessment facilitationStrategic thinkingAligningStrong organizing and prioritizing skills By clicking on the above you are agreeing to this site's Terms of Use .
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