Temporary PT Technical Support Assistant - Environmental Services Reference no: Sunderland 2024 AGY 14 Pay Rate: £12.59 per hour PAYE 22 Wednesday to Friday, 07:00 - 15:30 This opening assignment is for 6 months City: SUNDERLAND Opportunity to work flexibly across the working day to meet the needs of the business, Friday 07.30 – 15.00 As a Technical Support Assistant, you will play an integral role in supporting the daily operations of Environmental Services. You will be responsible for a variety of administrative tasks. Attention to detail, excellent communication skills and the ability to work independently will be essential to succeed in this role. You will be required to maintain a high level of accuracy, whilst meeting tight deadlines and have the proven ability to work collaboratively in a high-volume environment. The ideal candidate will have a positive attitude, with strong organisational skills along with the ability to multi-task and provide a high level of customer care and act as a representative for the service. You should be familiar with KPIs, researching and presenting business information, financial administration, and monitoring service standards. Key Responsibilities Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.Create SAP works/purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.Take receipt of deliveries ensuring the requisitioner is informed of the delivery.Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible. Assisting with service compliance with all statutory requirements, for example the Operator's License. NB: Please feel free to apply to us direct via ****** by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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