We are currently seeking a dynamic and experienced Hotel & Resort General Manager to lead one of our flagship properties, Avalon Springs. Avalon Springs Resort is renowned for its top-notch hospitality and natural hot springs, nestled between the picturesque mountain ranges of Montagu. The resort offers large wooden mountain chalets, well-appointed self-catering apartments, and luxurious hotel rooms. Operational Leadership Provide strategic direction and leadership to all hotel and resort departments. Oversee daily operations to ensure seamless guest experiences. Implement and maintain high-quality standards across all departments. Oversee building projects and refurbishments in self-catering units and public areas. Maintain the resort at the highest standards, implementing an efficient preventative maintenance program. Maximise room availability while practicing continued cost control. Budgeting and management of all projects. Reporting and Meetings- Present month-end reports at management meetings, including financial statements and marketing activity reports. Attend conferences, seminars, and other events as directed by the Group. Guest Experience Foster a culture of exceptional customer service and guest satisfaction. Through commitment to resolve all guest complaints and ensure high customer care standards. Respond promptly to guest feedback and implement improvements as needed. Implement innovative initiatives to enhance the overall guest experience. Personally Develop a culture of top-class customer care among the staff. Financial Management Develop and manage the annual budget in collaboration with executive leadership. Monitor financial performance, analyze variances, and implement corrective actions. Identify revenue-generating opportunities and cost-saving measures. Adhere to agreed budgets and develop standards based on occupancy to control costs. Implement proactive Yield Management and develop a strategic marketing plan to increase occupancy and brand awareness. Sales & Marketing Collaborate with the sales and marketing team to drive revenue and occupancy. Develop and implement effective sales strategies to attract new business. Cultivate relationships with key clients, partners, and industry stakeholders. Identify ideal clientele and develop strategies to build relationships. Provide accurate reporting for sales and marketing plans Human Resources Collaborate with the Head office People Team with recruitment, training, and develop a high-performing team. Foster a positive and inclusive work environment. Develop and maintain a good working relationship with all employees. Conduct regular communication meetings, employee appraisals, and training programs. Quality assurance Ensure compliance with brand standards, industry regulations, and legal requirements. Conduct regular inspections to maintain the highest levels of cleanliness and maintenance. Compliance and Licensing: Ensure compliance with relevant government and local authority legislation. Responsible for the validity of licenses. Community Management Build and maintain positive relationships with the local community. Represent the hotel and resort at community events and industry associations. We are currently seeking a dynamic and experienced Hotel & Resort General Manager to lead one of our flagship properties, Avalon Springs. Avalon Springs Resort is renowned for its top-notch hospitality and natural hot springs, nestled between the picturesque mountain ranges of Montagu. The resort offers large wooden mountain chalets, well-appointed self-catering apartments, and luxurious hotel rooms. Operational Leadership Provide strategic direction and leadership to all hotel and resort departments. Oversee daily operations to ensure seamless guest experiences. Implement and maintain high-quality standards across all departments. Oversee building projects and refurbishments in self-catering units and public areas. Maintain the resort at the highest standards, implementing an efficient preventative maintenance program. Maximise room availability while practicing continued cost control. Budgeting and management of all projects. Reporting and Meetings- Present month-end reports at management meetings, including financial statements and marketing activity reports. Attend conferences, seminars, and other events as directed by the Group. Guest Experience Foster a culture of exceptional customer service and guest satisfaction. Through commitment to resolve all guest complaints and ensure high customer care standards. Respond promptly to guest feedback and implement improvements as needed. Implement innovative initiatives to enhance the overall guest experience. Personally Develop a culture of top-class customer care among the staff. Financial Management Develop and manage the annual budget in collaboration with executive leadership. Monitor financial performance, analyze variances, and implement corrective actions. Identify revenue-generating opportunities and cost-saving measures. Adhere to agreed budgets and develop standards based on occupancy to control costs. Implement proactive Yield Management and develop a strategic marketing plan to increase occupancy and brand awareness. Sales & Marketing Collaborate with the sales and marketing team to drive revenue and occupancy. Develop and implement effective sales strategies to attract new business. Cultivate relationships with key clients, partners, and industry stakeholders. Identify ideal clientele and develop strategies to build relationships. Provide accurate reporting for sales and marketing plans Human Resources Collaborate with the Head office People Team with recruitment, training, and develop a high-performing team. Foster a positive and inclusive work environment. Develop and maintain a good working relationship with all employees. Conduct regular communication meetings, employee appraisals, and training programs. Quality assurance Ensure compliance with brand standards, industry regulations, and legal requirements. Conduct regular inspections to maintain the highest levels of cleanliness and maintenance. Compliance and Licensing: Ensure compliance with relevant government and local authority legislation. Responsible for the validity of licenses. Community Management Build and maintain positive relationships with the local community. Represent the hotel and resort at community events and industry associations.
