Mukuru is searching for a Product Portfolio Lead: Customer Operations to hop on board our incredible team!This role is crucial in driving the tactical planning, execution, and optimisation of the IT product portfolio. Reporting to the Head of Product Domain: Customer, you will contribute to the success of our fast-paced FinTech organisation by overseeing the development and management of innovative technology solutions.The Product Portfolio Lead reports directly to the Head of Product Domain: Customer. This position is responsible for managing a portfolio of products, the delivery teams, and ensuring good collaboration and work standards and practices are in place. They will manage the PO's, BA's and Release Managers from a career perspective. This role also delivers as a PO within a specific business domain. The Product Owners, BAs and Release Managers report directly to this position.Internal Liaison takes place with internal department heads and users, other product delivery teams, and the direct team within the designated product domain. External liaison takes place with 3rd parties as required.Duties and Responsibilities (Includes but are not limited to):Portfolio Planning and StrategyDevelop and implement a comprehensive portfolio management tactical plan aligned with the departmental goals. Define key performance indicators (KPIs) to measure the effectiveness and success of the product portfolio Regularly assess market trends and technology landscapes to inform product portfolio tactical plans Regularly assess and prioritise initiatives based on business value and tactical planning importance. Foster collaboration with cross-functional teams and ensure alignment of product development with business objectives Provide tactical planning insights and recommendations to the Head of Product Domain for optimising the portfolioProduct Roadmap and PlanningCollaborate with product owners, engineering teams, and stakeholders to create and maintain a dynamic product roadmap.Ensure the alignment of product development with customer needsLead the planning and prioritisation of product releases and updatesProvide regular updates on the product roadmap to leadership and stakeholdersImplement agile methodologies to enhance product development efficiencyWork closely with the Scrum Master around team capacity, understanding the team velocity and how this may impact commitmentLiaise with various industry partners around service integration and product offeringsPerformance Measurement and ReportingImplement advanced performance measurement mechanisms for projects and programsGenerate comprehensive reports on the status of initiatives and portfolio healthEstablish and communicate key performance metrics to relevant stakeholders at both senior and team levelsRegularly assess and report on the performance of products against defined metricsIdentify trends and patterns in project performance data, proactively addressing challengesCollaborate closely with the Head of Product Domain to continuously enhance portfolio management processesIdentify areas for improvement and implement strategies for enhancementCollaborate with analytics teams to gather insights and measure product impact and inform product improvementsResource and Financial ManagementLead the efficient capacity planning and allocation of resources across projects/teams to optimise productivity.Collaborate closely with scrum masters and product owners to identify and address resource constraints.Ensure the appropriate skill sets are assigned to projects based on requirementsMonitor and report on resource utilisation and availability, making tactical planning adjustmentsContribute to the development and management of the portfolio budgetProvide insightful financial forecasts and regular budget updates to leadershipOversee and manager project expenditures, ensuring alignment with budgetary constraintsIdentify cost-saving opportunities and drive efficiency improvements within the portfolioIdentify and recommend cost-saving opportunities within the product portfolioTranslate business needs into product solutions for functional and non-functional requirementsLead the analysis of business needs and accurately document featuresConduct requirements workshops and liaise with POs and BAs to create requirementsEnsure ease and consistency of use for the customer's journeyEnsure solutions are simple, maintainable systems that are fit for purpose (pulled by a real business need) yet flexible enough to cater for innovation within the Mukuru domain/ambitionsEnsure systems meet performance and scalability needs of the businessPerform a general management function of the departmentConduct performance reviews and monthly KPI discussions with team members Coach and mentor, the team Manage HC related administration for the team Attend and actively participate in required meetings Collate and submit all required reports Manage own professional and self-developmentAttend all required weekly meetingsMaintain current knowledge of productsAttend monthly performance and bi-annual meetings with CIOKey Requirements:Grade 12 or equivalent (Essential)Related tertiary degree (Essential) IT, Business Management or related fieldRecognized product owner/business analysis/information systems certification (Desirable)6 to 8 years' Proven experience in managing complex product portfolios in a fast-paced environment6 to 8 years' Experience in FinTech/Financial industry with in-depth understanding of trends and technologies/systemsAbility to develop and articulate a clear and compelling tactical plan for the IT product portfolio aligned with the overall business objectivesAbility to lead and inspire cross-functional teams, fostering a collaborative environmentDemonstrate deep understanding of product management principles and methodologies, including agile practicesPossess financial management skills, including budget development, resource allocation, and expenditure controlMarket AwarenessUse data-driven insights and analytics to make informed decisions and measure product performanceDevelop and implement effective risk management plans for the IT product portfolioFoster a culture of innovation within the product portfolio, encouraging creative thinking and adaptation to changing market conditionsEffectively manage change within the product portfolio, adapting strategies and processes as neededKey Competencies:Systematic ApproachConceptual and Analytical AbilityDirecting PeopleProviding insightsProblem SolvingAutonomyEstablishing RapportOrganisational AwarenessI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need!!Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.If you do not receive any response after two weeks, please consider your application unsuccessful.NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS#J-18808-Ljbffr
