Job Req 133620 Closing Date 14 May 2024 Location Sandton Talent Acquisition Consultant Poppy Mlotshwa Job Purpose We are looking for a Product Manager to manage product Innovation (Development; Maintenance and Governance; Non Interest Revenue (NIR)) in order to achieve Nedbank Home Loans strategic objectives. Job Responsibilities Build and maintain effective working relationships. Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement. Ensure clients' expectations are met to the required standards. Audit staff performance in line with client and operational standards. Ensure efficient work ethic and achievement of Business Unit strategies and goals. Draft and present monthly business reports to stakeholders. Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators. Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Develop and implement action plans to address issues raised in culture surveys. Create a client service culture. Support implementation of business optimization improvement through team engagement. Encourage team to generate innovative ideas and share knowledge. Identify and drive development and implementation of solutions. Conduct on-the-job training, counselling and coaching. Identify staff performance gaps from assessment evaluations and analyze performance data. Adhere to the terms and conditions of employment. Ensure service level agreements are achieved and maintained. Maintain and update QA policies and procedures. Enhance policies and procedures by reviewing and recommending submissions to the business. Support decision making by gathering and analyzing information from different sources. Essential Qualifications Bachelor of Science in Engineering (BSc(Eng)) / Bachelors of Engineering (BEng): NQF Level 8 Preferred Qualification Postgraduate diploma or NQF level 7 qualification. Minimum Experience Level 5 years experience in product management. Technical / Professional Knowledge Communication Strategies Diversity management Employee training/development Governance, Risk and Controls Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Management information and reporting principles, tools and mechanisms Client Service Management Behavioural Competencies Customer Focus Initiating Action Innovation Business Acumen Continuous Improvement Motivating the Sales Team --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566
