Product Analyst

Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
Senior AssociateJob Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Automation Engineer and Innovation team helps clearly articulate technology requirements and the business demand for automation and innovation solutions, influence senior stakeholders, and build a strong foundation to grow and scale. You'll deliver powerful and differentiated automation and innovation solutions enabling the business strategy of the Firm and evolving to accommodate changes as needed.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.A Product Analyst works closely with the Product Manager and Product Delivery Team to ensure the product requirements are understood and that product development progresses according to quality expectations. 
What a Product Analyst does A Product Analyst works on the tactical and operational side of Product delivery. They understand a broad range of technologies and can easily articulate complex issues and translate between non-technical stakeholders and technical practitioners.  They contribute in any technical capacity within the team depending on the need. They are able to apply analysis techniques and present clear and understandable findings to the team.  They take ownership of resolving problems identified in products in their scope.  Product Analysts - key responsibilities: Analyse and synthesize data in order to present clear findings that inform decisions.  Partner with Product Managers and clients to identify, document and evaluate product requirements and roadmaps Work with Product Managers to collect and understand quantitative product data and metrics to understand product performance Provide product support when needed, and generate hypothesis on possible product problems  Create, maintain and update product information, and act as an expert internally and externally Understand users and can identify who they are and what their needs are based on evidence. Manages and executes formalised Product testing as part of the delivery cycle.  Designs, writes and iterates code from prototype to production-ready in the Low Code / No Code space Is able to communicate effectively across organisational, technical and political boundaries, understanding the context What skills they need A Product Analyst needs specific technical skills. All roles have essential skills, and some have desirable skills. Each skill has one of 4 skill levels associated with it: Awareness Foundational Intermediate Advanced Skill Description of the skill
Skill level
What the skill level means
Agile and Lean practises Is aware of and understands lean-agile methodologies and how to apply the agile mindset to all aspects of their work. Has the ability to work in a fast paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery. Unafraid to take risks, willing to learn from mistakes and appreciates the importance of product delivery. Able to establish the feedback loop for teams and has responsibility for the translation and measurement of value (what you put in and what you will get out) and how this relates to Africa Tech, Line of Service (LoS) and Firmwide goals and user needs. Able to ensure the team has a situational awareness of what each other is working on. Ensures that working practices are iterated to achieve effective delivery. Intermediate Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps work with the team to decide the best approach. Able to help teams to manage and visualise outcomes, prioritise work and deliver small, incremental changes through techniques such as minimum viable product (MVP) or minimum marketable feature (MMF). Business analysis You know how to investigate, analyse, visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information. Such skills include: applying thinking, gathering and analysing information using comprehensive tools and techniques; using data to formulate both short-term day-to-day and long-term strategic plans; and identifying and analysing options to assess feasibility and operational impact. You can ensure that the business solution aligns with the vision, mission, objectives, strategy and the business and user needs and can identify and recognise a viable solution or control. Intermediate You can investigate problems and analyse options for new and existing services. You know how to provide recommendations to solutions. You can work with stakeholders to identify objectives, opportunities and potential benefits available. Analysis and synthesis You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. Intermediate You understand how to apply basic techniques for the analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. You can prodigiously generate hypotheses to ensure the correct areas are investigated and the right information can be used for decision making purposes. Business improvement process You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed. Intermediate You know how to analyse current services and processes, and can identify and implement opportunities to optimise these. You can help to evaluate and establish requirements using relevant techniques such as gap analysis. Business modelling You can represent real-world situations to aid the communication and understanding of different scenarios (existing, conceptual or proposed). You focus on the representation of organisational processes, roles and data models and whether they can be used to represent subjects at various levels of detail or complexity. Intermediate You can use a wide range of techniques to model situations confidently. You know how to gain the necessary agreement needed from subject matter experts and stakeholders, ensuring they review the results to fix any issues. Business process testing You can plan, design, manage and report business process tests and usability evaluations. You know how to apply evaluation skills to see how appropriate or useful the defined process is going to be. This can be done through synthesising test tasks, selecting user samples, analysing performance and sharing results with the development teams. Intermediate You know how to report on system quality and collect metrics on test cases. Testing Plans, designs, manages, executes and reports tests, using appropriate tools and techniques, and works within regulations. Ensures risks associated with deployment are adequately understood and documented. Intermediate Correctly executes test scripts under supervision. Understands the role of testing and how it works. Innovation You know how to identify and pinpoint business opportunities to allow organisations to perform more effectively. This allows businesses to look at new ways of tackling business processes or to establish new services from scratch. Intermediate You know about innovation and can apply this to your own work. Methods and tools You know how to use the most appropriate methods and tools, ensuring these are adopted and used to plan, develop, test, manage, support and maintain a system effectively. Intermediate You can select and support the most appropriate tool or method. Requirements definition and management You know how to identify, define and manage the objectives of a business. You can specify requirements from both a business and user perspective to enable agreed changes to be implemented effectively. Intermediate You know how to source requirements. You can facilitate the setting of business priorities for change initiatives of medium complexity. You can manage and implement requests for changes to baseline requirements. Stakeholder relationship management You know how to identify, analyse, manage and monitor relationships with and between stakeholders. You can communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs. For example, you know how to manage customer and supplier relationships, ensuring that recommendations deliver maximum benefit and facilitating workshops with stakeholders. Intermediate You know how to identify important stakeholders, tailoring communication to their needs, and work with teams to build relationships while also meeting user needs. You have the ability to take opposing views to reach consensus. You understand how to work with stakeholders and contribute to improving these relationships, using evidence to explain decisions made. User focus Understands users and can identify who they are and what their needs are based on evidence. Able to translate backlog items and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Intermediate Able to collaborate with user researchers and can sell or represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on the totality of all users. Can prioritise and define approaches to understand backlog items, guiding others in doing so. Can offer recommendations on the best tools and methods to be used. 2.2 Desirable SkillsSkil
Description of the skill
Skill level
What the skill level means
Facilitation You are able to be a neutral process holder / hold a neutral standpoint to guide the team's or organisation's process of discovery, holding to their purpose and definition of success. You are aware of and can apply multiple visual facilitation techniques for a collaborative session (e.g. card question, clustering, dot voting, visual note-taking).  Foundational Leads workshops and events of varying duration, providing unobtrusive, objective guidance to groups of varying sizes and experience, maintaining focus on the purpose of the meeting to collaboratively progress towards the desired goal. Can facilitate sessions effectively with multiple stakeholders and conflicting priorities Training You are able to offer the right knowledge, at the right time, taught in the right way, so that individuals, teams and organisations metabolise the knowledge for their best benefit. Foundational Comfortable delivering training to larger groups. Has delivered multiple training courses and participates in developing and updating training content. Comfortable piloting and delivering new courses, particularly in the context of modern ways of working. Programming and build Designs, writes and iterates code from prototype to production-ready. Understands security, accessibility and version control. Can use a range of coding tools and languages. Foundational Designs, codes, tests, corrects and documents simple programs or scripts under the direction of others. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'. The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders. Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date
May 11, 2024

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