POSITION PURPOSE
To support the Broll technical services in performing day to day task as to required performance levels.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Capture all job or work instruction detail to the Broll platform or on a Job card
2. Ensure all admin work are completed with all detail and as soon as the job or task is completed
3. Verify the job information with the supporting staff to ensure the correct information are required in order for the office support staff to complete the task and invoice.
4. Ensure that all sites are left clean and neat after the completion of any task.
5. Verify with the client on completion of the task that the client is satisfied and that the work was done to his or her satisfaction.
6. Report any unsafe conditions to your reporting line and follow up on the conclusion.
7. Over time or weekend work will be required as and when the working schedule so requires. You will be informed by your reporting lines when the work is required.
8. Ensure clients are informed of your commitment times and keep clients informed should you not be able to meet the agreed appointments. Also inform the office support staff of any reason for you not to make the appointment time, so that the client can be informed in time.
9. Always report any unsafe working conditions to your reporting line and never put yourself or any Broll property at risk.
10. Report any incidents or accidents to your reporting line and office support immediately. All injuries must be reported the same day and vehicle accidents within 24 hours with the police and to your reporting lines.
11. Report any injury on duty to your reporting line immediately and ensure the correct procedures are followed.
12. While performing your duties with the client, identify any unsafe conditions and inform the client of these risk.
13. Always ensure you perform your services as to the clients request and the approved quote. Should the client require any additional work that is outside of the quote, kindly inform the client that we can perform the additional work, but it will be with additional cost. Inform your reporting line and office support on the clients request so that the client can be informed of the additional cost.
14. Always conduct yourself in a professional manner. Be polite, and clear on who you are and what you will be doing. Never sit around the site doing nothing while other staff is working.
15. Always ensure you have the correct tool and that that are in a safe condition to use.
16. Do all tool checks on a regular basis and ensure the check reports are filed to support the safe operations of power tools and ladders.
17. Always wear the correct PPE and ensure your PPE are in a clean and good condition. Report any issues to your reporting line and office support.
18. Do not make yourself liable to theft of time, tools, money or any company property, these are dismissible offences. Be honest in your conduct.
19. Ensure all work instructions/Job cards are closed off on completion of the task and that you stick the ARM sticker on the site so the client have our contact detail
20. Make sure the client signs off the work and that they are satisfied, if not report the situation to your reporting line and make sure that feedback and follow ups are made to the client.
CONDUCT
Must conduct himself in a professional manner
Never speak with the client unless approved by Broll PM.
Always work through the reporting lines
PERFORMANCE MEASUREMENTS
The SLA with our client will be used as a measurement of performance as well as the feedback on assessments from management and reporting structures.
EDUCATION/CERTIFICATION:
Grade 12,
Must have plumber trade test
Driver's license
EXPERIENCE REQUIRED:
Atleast 3 years of Plumbing experience
SKILLS/ABILITIES:
Well organized and detail oriented.
Good attention to detail and accuracy.
Cooperative and willing to assist others.
Excellent Communication Skills
Administration Skills
Dependable
Computer Skills
Flexible
Good Interpersonal Skills
Able to use PC, calculator, and other basic business machines.
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