Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
Position DescriptionUnderwriting Services – Echelon, a division of Santam Insurance, is looking for an individual with strong analytical skills and an ability to build good broker relationships. The successful candidate must have good communication and negotiation skills, with a 'can-do' attitude and will be based at Wanderer's Office Park, Illovo.
Job PurposeThis job family stream is concerned with managing risk by providing specialist technical underwriting ability and skills. The underwriting role is a highly technical role with strong client focus. The primary focus is on new business acquisition and renewal underwriting to maintain profitability. The incumbent will be responsible for managing risk administered on external systems, to achieve, maintain and grow profitability of the Echelon Portfolio.
Key AccountabilitiesManaging profitability through the application of effective underwriting.Effective underwriting of complex risks. Identifying re-insurance and taking appropriate action.Providing quality and correct feedback on high level technical queries.Capturing of new quotes and Quote follow upsAmendments to existing quotes Amendments to existing businessIssuing of new businessCancellations & Retention of businessWeekly Corrective Action/Policy ScreeningMonthly multi-claimant actionRenewals The successful candidate will also be responsible for building networks and relationships with the various role players and are required to liaise and influence on various levels. The position requires of the incumbent to embrace a culture of learning and development.QualificationsRE accreditationGrade 12 or equivalentFAIS compliance – 60 credits on NQF level 4Experience and KnowledgeMinimum of 5 years Personal lines Underwriting experience in a risk management environment.Understanding of Risk management and the ability to apply risk mitigation.Computer literacy (Ability to record, analyse and present data in Excel)Relevant system knowledge: Policy Centre, Outlook, Word, Excel, Pursuit or Tial an advantage.SkillsDelivery and results orientationAttention to detail – strong analytic skills required to identify and mitigate riskProblem solvingProducing creative solutionsAdapting to changing circumstancesPerforming under pressureDeciding & initiating actionBuilding networks and good relationsNegotiating and getting agreementBuilding networks and ability to maintain relationships Goal setting and prioritisingFlexible and AdaptableDrives ResultsClient FocusClient ServiceQuality ManagementReportingFlexible and AdaptableDrives ResultsClient FocusClient ServiceQuality ManagementReportingBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screeningStep 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
AssessmentStep 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
AdvertiseStep 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Telephonic screeningStep 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Your interviewStep 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
AssessmentStep 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
OnboardingStep 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2023 for excellence in people practices. This is the seventh consecutive year that we have achieved this accolade.
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