POSITION: PATIENT SERVICES MANAGERAREA: EAST LONDONCTC: MARKET RELATEDSTART DATE: A.S.A.P.EE/AA: ALLMINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTSRelevant clinical qualification - Nursing qualification - Registered nurse (Diploma or Degree)Minimum of five years relevant private healthcare industry and proven leadership, change and people management experienceCurrent registration with the relevant professional / regulatory bodyUnderstanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processesUnderstanding of basic financial principles (i.e. budgets, credit management, planning)Computer proficiencyDrivers license and ability to travelDESIRED COMPETENCIESProblem-solving, analysis and judgementResilienceEngaging diversityVerbal & written communication and presentationInfluencingDrive & energyExcellence orientationEthical behaviourBuilding relationshipsCustomer responsivenessOrganisational awarenessLeading my exampleMotivating and developing peopleDUTIES INCLUDEEnsure effective quality management and customer care byMonitoring and improving quality metricsManaging data integrity and compliance to working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective people management byDemonstrating visible leadership skills in respect of values, operating models and strategies in order to support diversity and transformationActively leading meetings and ensure participation of all members in order to ensure ISO complianceEnsuring quality staff members are recruited to fill approved vacancies in accordance with the companys transformation objectivesProviding direction and inspiration to ensure staff are motivated and productiveManaging and reviewing training plans that are compliant to the Hospitals WSP requirements in order to enable talent developmentManaging the performance of staff through the performance improvement processEnsuring all transactional processing is complete in order to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted in order to ensure the retention of staffManaging people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellnessEnsure effective and accurate billing byDriving the accurate and timeous billing process to ensure targets are achievedManaging the bill auditing process in order to achieve accurate billing dataEnsuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient eventEnsure effective interpretation & application of contracts and funder rules byManaging the admissions department to ensure that they comply with the funder rulesManaging the collection of outstanding co-payments from patientsReducing and managing the risk associated with RSRTs by making recommendations regarding patient based dataFacilitating effective cash flow management byImplementing processes from pre-admission to submission of an account in order to ensure DSO targets are achievedImplementing cash management processes to prevent lossesEnsure effective operational capabilities byManaging and implementing PS business plans in order to ensure optimal functioningGovernance and risk managementPreparing and ensuring sound audit compliances to achieve optimum business ethicsParticipating and developing action plans within the risk management teams to appropriate the correct controlsSupport tip-off investigationsIf you haven''t heard from BSTS within 2 weeks of your application, please consider it unsuccessful for this position.
