Sea Point, Cape Town, South Africa | Posted on 27/02/2024 Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town. Specialisation fields: • Cloud infrastructure • Mobile connectivity and data management At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday. Our values: Where will the successful candidate fit in? The position is for Partner Account Manager in the RSAWEB Business Channel Sales team based in the Cape Townoffice. You will work closely with the National Channel Sales Manager. The successful candidate will manage a set of channel partners by understanding the partner's current businessmodel for connectivity, cloud, mobile and infrastructure requirements. Contribute to the channel expansionstrategy, while ensuring that RSAWEB provides the best products and solutions to transition the partners clients'businesses in an innovative manner. Job responsibility The role is channel focused and responsible for supporting and growing various business-level sales opportunities that are crucial to the success of the organization's channel operations.The role involves working closely with cross-functional teams, project managers, vendors, and stakeholders toensure the smooth execution of sales growth, adherence to timelines, and achievement of sales objectives withour partner owned accounts. The RSAWEB Business Partner Account Manager plays a vital role in driving efficiencyand effectiveness within the channel business unit while contributing to the overall success of the organization'ssales initiatives. Key Objectives Collaborate with Sales manager and other stakeholders to create detailed solutions plans that fit the customerrequirements for the best possible service. Ensure sales objectives are well-defined and are clearly stated. Communication: Facilitate effective communication between cross-functional teams, various stakeholders, and Sales manager.Regularly update deals and leads status, milestones, and potential risks to all relevant parties. Documentation: Maintain accurate documentation, including pricing and solution proposals, service schedules, sales plans, meetingminutes, action items, and progress reports. Ensure all documentation adheres to organizational standards. Quality Assurance: Collaborate with all teams involved to establish quality assurance processes, ensuring deliverables meet or exceedestablished standards and customer requirements. Work with the National Channel Manager to identify areas for process improvement within the channeldepartment's sales, solution and service management. Stakeholder Engagement: Cultivate positive relationships with internal and external stakeholders, keeping them engaged and informedthroughout the project lifecycle. Address stakeholder concerns and manage expectations. Job Duties • Build positive working relationships with channel partners to maximize product sales within the customerbase. • Manage existing partners and recruit new partners for sales growth. • Coordinate with partners to identify key sales opportunities to generate revenue. • Provide product training to partners and inform them about services offered. • Develop and review sales proposals with partners. • Develop partner specific sales and marketing plans to increase marketing and selling efforts. • Manage daily sales activities with partners to achieve revenue objectives. • Assist in product placement and promotional activities to increase sales. • Coordinate with partners to develop joint business plans to mutually agree with business objectives. • Perform business reviews and recommend improvements. • And any other reasonable task. Requirements • Proven experience (typically 1-4 years) in Sales Account management in an ISP and / or IT environment. • Familiarity with sales management methodologies and sales management tools. • Strong organizational and time management skills with an ability to prioritize tasks and manage multipleaccounts concurrently. • Certifications such as: • A commercial degree is preferred, but not essential. • Associated work experience will be beneficial. • Experience with connectivity solutions, internet hosting, virtualization / cloud technologies, and mobile datasolutions. • Experience with network connectivity services. • Uncover and create new business opportunities through independent prospecting. • Strong negotiation skills and the ability to close deals under pressure. • Solid teamwork and communication skills. • Ownership – able to take responsibility, troubleshoot problems and work with teams to get results. • Able to cultivate trust and credibility with peers and maintain strong working relationships. • Medical Aid and / or Medical Insurance. • Discounted Internet Connectivity. • Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counseling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals. • Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment. • A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time). • Lastly, a work environment that rivals the very best! No application will be considered if all requirements are not met from a skill set perspective. If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful. #J-18808-Ljbffr
