responsible for Parts Stocking and Sales - liaise with all locations regarding stock levels, ordering, selling and stock taking - supply quotation and pricing to customers - liaise with customers and obtaining order numbers. - order, receive, collect and deliver stock - responsible for stocks on shelves and ordering new stock as required - establish a minimum and maximum stocking level - keeping records of purchases, sales and requisitions - perform regular stock takes at all sites - stock count, control and reconciliation - must be able to travel for stock take and stay on location away from home - store and label stock/parts in a logical, easily identifiable manner - periodic stock takes of at least ten items on the shelf - examine products purchased for resale or received for storage to assess the condition of each product or item - source data on competitively priced local suppliers - switchboard and reception duties - administrative and clerical support including mailing, scanning, faxing and copying to management - run companys errands and maintain office supplies for Pietermaritzburg and to other sites as and when required - answer calls from customers regarding their inquiries - ensure that invoices are signed off. - perform driver duties when not busy with stock - operate a forklift as and when required Perform research on warranties and prepare customized warranty papers for work. - Review all warranty claims and administer it with warranty awarded. - Coordinate with manager and prepare repair order for authorization as per warranty requirement. - Assist various departments and fulfill all warranty requirements. - Assist customers with all warranty service and prepare associate documents. - Monitor all customer inquiries and requests on all warranty issues. - Supervise all information and update database and prepare require filling documents. - Maintain knowledge on various warrant programs by active participation in education programs. - Ensure customer satisfaction and ensure compliance to all warranty specifications. - Evaluate databases and complete all data entry for warranty claims and filings. - Monitor defective products and withdraw specific batch of products if required. - Manage all warranty claims, resubmit claims of required and ensure appropriate action. - Monitor all body shop applications and monitor all outstanding applications. - Coordinate with account departments and settle all warranty claims. - Prepare documents for all warranty papers and mention repair order number and date of replacement. - Maintain records of customer details and warrantor references Skills and Qualifications: - 5+ years of hands on administrative support experience - proficiency in MS Word, MS Excel and MS Outlook a must - excellent communication skills written and verbal - ability to prioritize and problem-solving skills - attention to detail - drivers licence - forklift Drivers licence, if applicable
