Outbound Customer Services Agent

Responsibilities: Maintain and update schedules Manage and monitor bookings with shipping Process bookings and send booking confirmation to customers Follow up on quotes Clear Internal Sentry (latency) reports Strategic container planning Handling hazardous applications / paperwork Send transport and packing instructions to warehouse and transporter Send empty depot releases to shipping line prior to container collection Receive all required shipping documents: shipping instruction / bill of entry prior to packing / commercial invoice / packing list and fumigation certificate Process shipping lines shipping instruction Prepare required trade documents (EG CNCA for Luanda) Invoice customers and process creditor invoices Submit RCG to SARS Print, stamp, and release bills for customer collection Process cargo dues Process acquittals to shipping line Cost, close and post file Issue telex releases as per SOP Assist with training staff members Requirements: Matric Tertiary qualification preferred Computer literate - Microsoft Office Ability to work in a fast-paced, demanding environment Excellent time management skills Attention to detail Ability to use initiative Skilled with a sense of urgency