Outbound Customer Services Agent

Duties Maintain and update sailing schedule. Manage and monitor bookings with shipping (include monitoring daily stack dates) Process bookings and send booking confirmation to customers. Follow up on Quotes to fill up underutilized containers. Clear Internal Sentry (latency) reports. Strategic container planning to get the best utilization per container. Handling Hazardous applications / paperwork Send transport and packing instructions to warehouse and transporter. Send empty depot releases to shipping line prior to container collection. Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate. Process shipping lines shipping instruction Prepare required trade documents (EG CNCA for Luanda) Invoice customers Process creditor invoices Submit RCG to SARS Print, stamp, and release bills for customer collection Process cargo dues Process acquittals to shipping line. Cost, close and post file Tracking (as back up to Clerks) 1st leg container tracking 1st leg cargo release dates 2nd leg cargo release dates - USA - AMS filing / EUR ENS filing.