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Job Description - Senior Technical Support Engineer, e-Business Suite - Application Technology Group (JoinASE) (210000PO)
Job Description
Senior Technical Support Engineer, e-Business Suite - Application Technology Group (JoinASE) - 210000PO No Visa Sponsorship is available for this position. Applicants are required to read, write, and speak the following languages : English
Preferred Qualifications
4-7 year's experience and depth knowledge in install, maintenance and Administration of complex multi-tier applications.
Experience in using and administrating one or more of the following technologies: Database administration and Patching, Application Server, JDeveloper or other IDE Java tools , E-business Suite, Oracle Business Intelligence Publisher or Enterprise manager would be an advantage.(DBA, DBS, RDBMS, Sys/System Admin, Network Admin, HelpDesk, Developer)
Good knowledge of Operating Systems (UNIX, Linux, Windows or other relevant OS-system), SQL, PLSQL
Knowledge of Java, XML, Perl, Oracle Developer (Forms/Reports), SOA, Weblogic Database/Application Performance Tuning are a plus.
Work US Western time with possible late shift and weekend work as needed
Location - United States West Region
Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Colorado Pay Range: From $32.71 to $60.61 per hour
From $68,035 to $126,068 per annum
Eligible for equity
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Flexible paid time off (unlimited or accrued vacation and sick leave)
9. Paid parental leave
10. Employee Stock Purchase Plan
11. Adoption assistance
12. Financial planning and group legal
13. Voluntary benefits including auto, homeowner and pet insurance
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Job
: Support
Location
Job Type
: Regular Employee Hire
Organization
: Oracle
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From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
If you require accessibility assistance or accommodation for a disability when applying for open positions please contact us at +1.888.404.2494, Option 1
Oracle's Affirmative Action Plan is available for review by contacting +1.888.404.2494, Option 1.
