Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department EIS Position reports to Manager Job grade S6 Core Description Install, monitor, test and maintain Linux and Unix operating systems and infrastructure and to provide technical support and guidance through planning, implementation, analysis, diagnosis, and problem solving. Key Deliverables / Primary Functions Carry out assisted analysis and investigation, in collaboration with other employees and clients/users, operational requirements and problems in order to contribute to improvements in applications, data management, processes/procedures and business requirements. Plan and monitoring utilisation and capacity for current and proposed infrastructure. Assist in investigating, diagnosing and resolving problems as directed. Actively participate in investigations to discover root causes and progress of the implementation of remedial action. Under guidance, support in the analysis of incidents and problems to show trends and potential problem areas. Active participation in and compliance to the change management system in accordance with agreed procedures Manage changes to the live infrastructure, complying to procedures for the review of changes, analysing change records to determine trends and problems that occur, providing management information and statistics on the progress of changes Participate in the execution of small-scale projects through the provision of effective support to the project team, minimising risks and ensuring projects are successfully completed as per budget, timeframes and agreed terms of reference. Perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis. Fulfil diagnosis and investigations to recover or continue operations. Prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily Core Functional Skills & Knowledge Customer Needs Analysis ICT Knowledge Problem solving Risk Management Core Behavioural Competencies Job Match Culture Match Applying expertise & Technology Delivering Results & Meeting customer expectations Following instructions & procedures Working with people Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience 3 years' experience OR Grade 12 & 5 years' experience Certifications ITIL 4 Foundation preferred SUSE AIX Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control : 0 Level of Engagement : Technical Teams, Management, Internal and External Customers Special Requirements / Employment Condition Ability to cope under pressure Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker
