FSS - Operations Manager Reporting to the Branch Manager The above position is vacant at our East Rand Branch. The overall purpose of this position is to ensure that operations are efficiently managed.
Minimum Requirements: Clear Criminal recordPSIRA accredited with a minimum Grade A qualification
Firearm competency – with a minimum handgun (for business purposes) qualificationComputer literate (compulsory)At least 5 years experience in the security industry or a similar role (Advantageous at FSG)
Knowledge of HR/ IRKnowledge of ISO9001:2015 quality management and its requirements
Strong planning, leadership, organizational and interpersonal skills Valid driver's license and own transport Able to work under pressurePrepared to work irregular hoursClear disciplinary recordKey Performance Areas (not totally inclusive): Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employeesEnsure all clients are serviced as per contractual requirementsMaintain good relations between the Branch and the client regarding services renderedManage staff and client retentionRisk managementEnsure all administrative responsibilities relating to daily operational requirements are completeTake full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.Accident prevention and reportingTake preventative actions toward any suspicious activityLiaise with management and all staffPersonnel Management - deal with HR/IR-related issues
Other Personality Attributes and Core Competencies: Must be honest and reliableMust have good verbal and language abilitiesMust be assertivePay attention to detailCustomer service and relationsWilling to work long hoursPlanning and organizing skillsWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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