Operational Care Imports - Durban

Sea Logistics Import Operational Care may from time to time if trade management do not control this function on a given trade, be responsible for managing the coordination of customer shipments by securing buy rates and capacity with qualified carriers / partners.

YOUR ROLE
Sea Logistics Import Operational Care personnel are part of a team in the Operational Care Centers, responsible for coordinating transport activities by: - Executing the necessary bookings with our partners - Executing the requisite data entry - Generating the required documentation and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

YOUR RESPONSIBILITIES
• To perform the functions of import operations
• To coordinate with customer care, hauliers and carriers for the import handling of shipments
• To review and ensure alignment of clearing instructions including to clarify any deviations/conflicts taking country regulations, import
compliance and rate and routing information into consideration
• To ensure profit maximization
• To immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager
• To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not
being delivered
• To initiate and resolve any rate discrepancies
• To work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations
YOUR SKILLS AND EXPERIENCES
• French as an additional is a pre-requisite
• You have Bachelors / First University Degree
• You have 5-8 years’ experience in Sea Logistics and Sea-Log Experience 2-3 years
• You are computer literate (Microsoft Word, Excel, Sea-Log , CIEL, KN Login)
• You have in-depth knowledge of Sea Logistics Import Processes
• You have strong analytical and analysis skills,
• You have excellent communication and organizational skills
• You are able to work under pressure & meet deadlines