Want to be a part of our team?The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.Radford reference:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.Working at NTTSME Level Hands-on experience of Supporting Routing & Switching solutions - Mainly ARUBA & Cisco (JUNIPER, Arista advantage) Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx Good understanding on AIRWAVE and CLEARPASSGood Understanding and Hands on Switching technologies like STP, RSTP, VLANs, VPC, link-aggregation etc Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change/Project Good knowledge in preparing RFO, RCAs, documentation, Knowledge Articles 6-12 plus years of NOC experience in managed services( relevant exp at least 4 years). Good in remote troubleshooting & NMS toolsGood in troubleshooting & CHANGE implementationActual hands on experience of implementation of ARUBA & Client network devicesTier 2 / 3 Change, Release, Incident, and Problem Management of the Aruba & Cisco products and technologies.Perform patch/vulnerability assessment and patch management.Knowledge on REST API & Python programming.Knowledge on various network management and reporting tools.Should possess very good communication skills to interact with global clients.What will make you a good fit for the role?Standard career level descriptor for job level:• Have wide-ranging experience• Uses professional concepts and company objectives to solve complex issues in creative ways• Networks with others outside own area of expertise• Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results• May coordinate others' activities• Typically requires significant related experience with a Bachelor's or equivalent degreeEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
