Description In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediates. Responds to immediate requirements within procedure. Uses standard administrative techniques to coordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area.Key Result AreasDelivers on daily production standardsFollows standardised processes and provides administrative support in line with normal business functioningProvides an indirect service to customers and intermediariesResponds to immediate administrative requirements within procedureUses standard administrative techniques to coordinate own workAccepts and lives the company valuesAccountable for service delivery through own effortsCollaborates effectively with others to achieve personal resultsIndividually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 monthsMakes increased contributions by broadening individual skillsAdheres to service and quality standardsPerforms quality checks on own workRequirements2 or more years of experience in a similar roleMatric or equivalent Recognition of Prior Learning (RPL)SkillsAccountability, Results-Oriented, Service DeliveryEducationMatriculation Certificate (Matric)Closing Date08 May 2024
