Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionIn this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment. Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionIn this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily production standards and adheres to service and quality standards. Provides an indirect service to customers and intermediates. Responds to immediate requirements within procedure. Uses standard administrative techniques to coordinate own work. Product and process knowledge in different areas may differ but basic skills remain the same. Moderate (intermediate) to high level of technical knowledge. Partially multi skilled across product and process relevant to the business area. Key Result Areas Documentation Processing Delivers on daily production standardsFollows standardised processes and provides administrative support in line with normal business functioningProvides an indirect service to customers and intermediariesResponds to immediate administrative requirements within procedureUses standard administrative techniques to coordinate own work Personal Effectiveness Accepts and lives the company valuesAccountable for service delivery through own effortsCollaborates effectively with others to achieve personal resultsIndividually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 monthsMakes increased contributions by broadening individual skills Quality Assurance Adheres to service and quality standardsPerforms quality checks on own work Requirements 2 or more years of experience in a similar roleMatric or equivalent Recognition of Prior Learning (RPL)Valid driver's licenseSkillsEducationMatriculation Certificate (Matric)Closing Date29 April 2024The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr
