Medical Service Provider Network Agent

Join Our Exclusive Talent Pool! We believe in nurturing talent and providing a platform for growth. As we expand our horizons, we are building a talent pool of passionate professionals who share our commitment to excellence. A fast growing company based in Benoni is looking for a Medical Service Provider Network Agent who will Maintain GP provider network data on CRM and retain GP services. Key Responsible Areas - Recruit doctors in unrepresented areas - Assist with member and provider queries - Perform administrative duties Tasks Recruit doctors in unrepresented areas - Process GP nominations - Contact and recruit doctors that is not on our Network Assist with member and provider queries - Attend to all incoming provider network calls - Confirm member benefits - Resolve radiology and pathology queries - Deal with queries via electronic channels (OTRS,Live Chat,Email) Perform administrative duties - Update and maintain provider's information/ details on CRM - Update network list weekly - Maintain GP records - Conduct and submit periodic reports Essential Qualifications - Matric or equivalent Essential Experience - Minimum 2 years call/ contact centre/ customer care Desirable Experience - Medical / insurance background experience - Claims administration experience/ Primary Health-care administration Other requirements - Afrikaans advantageous Knowledge and Skills - Problem solving skills - Excellent verbal and written communication skills - Computer literacy: MS word, Excel and Outlook - Excellent interpersonal skills - Excellent organizational skills Attributes - Enthusiastic - Innovative - Energetic - Customer orientated - Results -orientated - Ability to work in a team or individually - Honest, Hardworking and Humble Maintain GP provider network data on CRM and retain GP services