Manager, Wfm, Analytics

Business Segment: Personal & Private Banking
To provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch
Qualifications
Business CommerceDegree5-7 years Previous experience and knowledge Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened Additional Information Developing StrategiesEmpowering IndividualsGenerating IdeasMaking DecisionsProducing OutputPursuing GoalsShowing ComposureTaking ActionBusiness Acumen (Audit)Product Knowledge (Consumer Banking)Product Related Systems (Consumer Banking)
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