ESSENTIAL SKILLS REQUIREMENTS: · Experience in IT Infrastructure Management and/or Operations / 1st/2nd Level Support · Experienced in LINUX (Linux Support - operations and administration) · Change Management (CM) · IT Service Management (ITSM) · Release Planning · Start Up Management (SUM) · System Monitoring · Technical Continuity Management (TCM) · Knowledge of BMW, YPA (Advantageous) · Excellent proficiency in the Agile Tool Chain (JIRA, Confluence) · Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: · Optional: Experience with Output Management Solutions o Spooling Systems o Document Composition · Optional: Experience with Exstream and/or VPSX solutions · A team player with leadership skills. · Strong analytical and problem-solving skills with a high attention to detail · Optional: Experience in IT middleware platforms/architectures based on Unix/Linux OS · Maintain a positive attitude focused on customer satisfaction. · Good Knowledge of output management solutions on Unix/Linux operating systems, e.g. o Print Spooling Systems § VPSX § CUPS § BMW Plotclient PriPlo § BMW PlotServer gXnetplot § Easycopy and EasyConvert § Including the different input, output and filter scripts and their individual configurations o Document Generation Software § Exstream · Basic Knowledge of the following: o Windows Server, Active Directory o SAP Output Management o Database technologies - Oracle / PostgreSQL o Printer and printer languages (PCL,PS,ZPL) o Business processes requiring enterprise output management · Operation Tools: SC-Venus, CMDB, ConnectIT · Monitoring tools: Systems Management Portal (NAGIOS) · Server technologies (Linux (SUSE), UNIX (AIX), Server administration and virtualisation (VMWare) · Database technologies experience: Oracle/PostgreSQL · Storage technologies experience: NAS/SAN/Archive (GS3) WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? IT Degree and/or relevant qualifications Project managements qualification and/or relevant experience Qualification: Degree / Diploma in Information Technology or alternatively a qualification related to IT Technical Support WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? · Operational and Support tasks of the Enterprise Services Output Management solution o BMW KWOM & CAPPO § VPSX and CUPS Print Spooling § Exstream Document Composition § BMW Plotclient PriPlo § BMW PlotServer gXnetplot § Easycopy and EasyConvert § Including the different input, output and filter scripts and their individual configurations · Perform all tasks in a 100% agile manner according to the agile guidelines agreed by the department · Awareness of agile roles defined within the environment · Maintaining a high awareness of user needs regarding output management requirements · Keeping deep knowledge about underlying BMW infrastructure master solutions, e.g Unix, Storage (SAN, NAS etc.(mounting and unmounting of Shares, Share credentials). · Interacting with other IT architects as needed to ensure fitting infrastructure solutions · Understanding and incorporating all relevant IT security guidelines of the BMW Group · Provide or support all necessary BMW IT documentation, e.g. Operations Manuals) · Ticket creation and resolving requests for incident management, change management and problem management and ITIL support processes at Enterprise level · Ticket creation, co-ordination and communication with service groups responsible for failures affecting Output Management Infrastructure daily operations. · Adhere to set SLAs for service delivery of Operational pre-requisites. · Maintain Output Management landscape to required supportable Software version levels. · Provide Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries (Germany, South Africa, China, America, etc.). · Support Output Management Dev/Maint Team with required Projects
