Junior Systems Engineer

JUNIOR SYSTEMS ENGINEER Deliver remote support and maintenance services on desktops and occasionally servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad hoc requirements. Occasional visits to client sites for ad-hoc consulting and SLA visits. Main duties and responsibilities Responding to, troubleshooting, and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre. Supporting 1st line incidents and requests. Assist with changes and small projects such as version upgrades. Develop and enhance relationships and communication throughout the company with peers and individuals external to the company. May assist or shadow occasionally on after-hour support rotations. Essential skills and experience Experience with providing remote desktop support on Windows 10 and 11. Basic experience in Windows Server environments including Server 2012 R2, 2016, 2019 and 2022. Basic experience with Active Directory, DNS, DHCP, File & Print etc. Patch management experience on endpoints and server infrastructure. Fundamental understanding of IP addressing, subnetting and routing. Strong communication (both written and verbal) and comfortable face-to-face. Essential qualifications A+ N+ Microsoft Certification o MD102–EndpointAdministrator o MS900-365Fundamentals Endpoint Security