Day to day support of IT requirements for the companys usersIntermediation between users and IT service providers (Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre)Computer builds (standard company build policies)Assistance with office setup and IT configurability in all branches and offices across SA (remote configuration)Covering calls for other office facilities such as connectivity, security, working environments, telephones, multi-functional devices and any office devicesCommunicate to all staff on any IT issues or eventsPro-active monitoring of all offices and user machines via Microsoft cloud operation security centreSupport users across the branch network via phone TeamViewer (remote software); MS TeamsDesktop support across the full office infrastructure (local pc; printer/scanner; office connectivity; phones)Management InformationRecord and analyse IT calls logged & determine patterns to pro-actively assist with future supportUse IT Management information (Microsoft reports) to proactively manage IT incidents and monitoringDaily management of Microsoft patches and Anti-virus scanningPro-actively check daily, weekly and monthly environment health reportsHelp co-create the relevant information for the company to make IT and systems decisions on a national scale (based on usability)Facilities SupportAssist with finance and lease procurement, including acquiring new offices within budget, liaising with landlords/property agents, reviewing lease agreements, etc.Assist with office procurement, logistics, IT, phone, network procurement, etc.Assist with refurbishment of offices in line with budgetAssist with management of all 3rd parties, compare quotes and negotiate best prices from suppliersAssist with establishment and maintenance of preferred suppliers per regionLiaise internally with relevant stakeholders, providing feedback on projects, etc.Maintain and update furniture and fittings asset register across all offices with finance teamAssist with lease renewals, security renewals, cleaning service renewals, etc.Personal and Company DevelopmentSet goals for the year and ensure that personal training and development takes placeEnsure alignment to company developmentReassess the self-management principle continuously and self measureMove from operational chasing to more strategic value add responsibilitiesEstablish the systems and realignment of resources to enable a sustainable support process for the companyPersonal and Team CompetenciesGood technical knowledge and skills to execute change management successfullyAbility to function at an operational level and work well within a teamAlways communicate within the teamTrust from the team and users is earned and never demandedGood communication skills, both written and verbalClient (user) service orientation is the highest priorityTechnical and IT proficient, need to be comfortable configuring systems and analysing dataAbility to effectively influence and persuade others. Impart patience during trouble shootingSelf - motivated to ensure personal and professional improvementAction orientated and take initiativeQualifications and Experience:A+, N+ certification or any other related qualificationTwo years experience in an IT role required, with at least one year of Office365 and Azure experience
