It Operations

Our BPO client urgently requires a IT Operations member to add to their team.    Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams   Essential Functions   Client Portfolio Management – End of End owner of key accounts from IT Operations perspective IT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements. Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future. Education Requirements: Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP Work Experience Requirements Minimum 8 – 12 years in managing IT Operations of large client relationship (800+Seats) Willingness to work in a 24 x 7 environment.