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Job type: Full-Time (Permanent)Reporting Line: Operations Manager Role overview BlueBridge One is a leading NetSuite Solution Provider with 20 years of experience in selling, implementing and developing within the NetSuite cloud business management suite.
Due to business growth, BlueBridge One is seeking an IT Operations Engineer to join our Operations team in Cape Town. In this role, you will provide day-to-day support for our IT infrastructure and cloud-based applications. You will work closely with the Operations Manager and Technical Director and collaborate with teams across the business to ensure the smooth functioning of all our IT systems and services. In this role, you will have first-line responsibility for the maintenance and troubleshooting of our software systems. You'll also contribute to their development and enhancement, all whilst ensuring security best practices are adhered to.
Key Responsibilities: The main functions of the role include but are not limited to:
Support and maintain the organisation's infrastructure, including DNS, single sign-on, email, user applications, and systems integrations. Implement and adhere to IT security best practices to ensure systems and data confidentiality, integrity, and availability. Monitor the health and performance of systems to identify and address potential issues proactively. Conduct tests and analyses to identify problems within IT systems, and provide effective solutions. Collaborate with users and developers to enhance existing systems and implement changes. Analyse, design and implement departmental software solutions using our no-code platforms. Assist in training staff members on using our systems and technologies. Engage in discussions regarding IT system changes and improvements across a broad audience, from users to C-suite. Assess and test potential new systems and work with the Operations Manager to plan and execute their implementation. Author and maintain internal IT guides and other knowledge resources. Our ideal candidate possesses a combination of strong communication, excellent analytical skills and a sincere deep interest in business systems and technology. The following are some of the requirements for this position. You will be expected to demonstrate these during your interview process:
Understanding of and experience with managing core internet technologies such as DNS, HTTP, email, web services and SAML. Experience configuring mail servers using protocols such as SPF and DKIM is an advantage. Understanding of and experience with administrating cloud-based applications such as Office365 or Google Workspace. Previous experience in an application support or administrator role is ideal. A deep understanding of at least 2 of the following platforms: Windows, Mac OS, iOS, and Android. Strong skills in office productivity tools such as Microsoft Word, Excel, PowerPoint, Google Docs, Sheets, and Slides. Experience with supporting and training end users on software applications. An understanding of the latest business technology trends and a deep desire to learn new technology and keep up-to-date. Ability to work in a fast-paced environment and to adhere to strict deadlines. Using your initiative to organise and execute your workload. Strong English (verbal and written) communication skills Excellent communication, organisational, problem-solving, decision-making, and time-management skills. Training will be provided on our infrastructure and applications but you will need to be able to demonstrate a strong understanding of cloud infrastructure, security principles and best practices. Candidates with experience and/or certifications in the following platforms will have an advantage: Google Workspace, NetSuite, Teamwork.com, and maas360. Industry Experience & Qualification (required) Bachelor's degree in Computer Engineering, Information Technology, or a related discipline. Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are expected. 3+ years relevant experience, likely in a technical support or operations engineering role, with a desire to grow to a team-lead position. As your skills and experience develop we envision this role advancing to IT Operations Manager, with full responsibility for all of BlueBridge One's business systems. With this career path in mind, we are also seeking the following management skills, although training will be provided:
Team management Execution Leadership Business Acumen Depending on the role, there may be a requirement to travel nationally and possibly internationally but the majority of work will be performed remotely or from the office
Our Company Culture – Qualities We Are Looking For: Integrity Do the Right Thing: Uphold ethical standards while supporting and maintaining the organisation's IT infrastructure. Adhere to IT security best practices to ensure the confidentiality, integrity, and availability of systems and data.
One Collaborative Support: Collaborate with various teams, including the Operations Manager and Technical Director, to ensure the smooth functioning of all IT systems and services. Engage in discussions regarding IT system changes and improvements, contributing to the enhancement of existing systems.
Accountability Responsibility in System Management: Take responsibility for supporting and maintaining the organisation's IT infrastructure, including DNS, email, web services, and certificates etc. Proactively monitor the health and performance of systems, identifying and addressing potential issues to ensure uninterrupted service.
Enterprising Bold Technological Innovation: Exhibit an enterprising spirit in implementing changes and enhancements to IT systems. Engage in testing and analyses to identify and solve problems within systems, while also staying abreast of new technologies and best practices in IT infrastructure and security.
Please feel free to read more about our culture and what our employees think about working at BlueBridge One here
You will be requested to provide evidence of these requirements during your application. Discover the key benefits of cloud technology and benchmark yourself against the "five signs" you are ready to grow. Find out if you are ready to make the move
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