Intermediate Odoo System Analyst

Job Overview:The Intermediate Odoo System Analyst is a crucial role designed to ensure the smooth running of our Odoo ERP and connected systems. The position serves as a bridge between the user community and senior system analyst, providing hands-on support, facilitating solutions, and improving operational efficiency.Key Responsibilities:1. Operational Support:Address and resolve daily system-related queries from users, ensuring minimal business disruption.Troubleshoot issues, identify root causes, and escalate complex situations to the Senior System Analyst, ensuring timely resolution and minimized impact.Collaborate closely with application support agents to address Tier-1 issues and elevate more complex cases.Able to gather and clarify the end user''''''''''''''''''''''''''''''''s needs to the developer after having consulted with the end user on what is/not possible.Pick up on errors after reviewing the software updates received from the developer through code2. Database and Reporting:Create, maintain, and deliver regular and ad-hoc reports as per business requirements using PowerBI, Excel, and Odoos in-built reporting tools.Act as a guardian of data integrity, working alongside senior system analyst to monitor and enhance system performance.Identify areas for database optimization, suggesting indexing solutions and other improvements.3. UAT & Testing:Execute detailed test scenarios for new updates, modules, or system changes, ensuring they meet business and technical requirements.Coordinate user testing sessions, gather feedback, and report anomalies or areas of concern to the development team.Document findings and provide summarized reports post-testing for review.4. Training:Design and deliver tailored training sessions for users based on identified needs or new system roll-outs.Continuously update training materials and resources to ensure they reflect the current system state.5. Git and App Support:Collaborate with the development team to conduct preliminary code reviews on GitLab, ensuring consistency and quality.Research, test, and provide feedback on new apps or modules being considered for integration.6. Documentation & Process Support:Maintain and update system documentation, ensuring alignment with current processes and system states.Work with cross-functional teams to document and refine operational processes, advocating for efficiency and user-friendliness.7. Continuous Learning & Improvement:Actively stay updated on the latest Odoo features, tools, and best practices.