Inbound Customer Service Representative

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Duties and Responsibilitiesdeal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers'' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service processEducation and ExperienceHigh school diploma, general education degree or equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsknowledge of social media platformsknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledgeKey Skills and Competenciesinterpersonal skillscommunication skills- verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracydata collection and orderingcustomer service orientationadaptabilityinitiativestress toleranceIf interested, kindly email us and we will get back to you shortly.