Prestigious company within the logistics and transport sector requires the services of a skills Project Manager to manage the implementation and support of Software Systems and respective software applications.Purpose of the role:The candidate will Project Manage, Implement and Support the respective Applications / Software Systems and their day-to-day issues and apply continuous improvement projects. Will also perform Training to the end users of the Solutions and escalate and communicate directly with regional and head of departments to resolve all related formalities. Will ensure to follow the company's procedures properly within standard processes of Initiating, Alerting and Applying of New Releases encompassing Bug Fixes and Enhancements.The element of training will be to ensure that staff not only master necessary software features but can successfully apply them to work situations according to best practices and with the aim of achieving the highest possible levels of personal and team productivity. The successful candidate will view the role as a mix of educator, instructor, best practices and productivity coach, skills assessor, and training material designer. from time to time as may be requested by his management. Prestigious company within the logistics and transport sector requires the services of a skills Project Manager to manage the implementation and support of Software Systems and respective software applications.IMPLEMENTATION PROJECT MANAGERPurpose of the role:Reports to: Head of IT & BPMThe candidate will Project Manage, Implement and Support the respective Applications / Software Systems and their day-to-day issues and apply continuous improvement projects. Will also perform Training to the end users of the Solutions and escalate and communicate directly with regional and head of departments to resolve all related formalities. Will ensure to follow the company's procedures properly within standard processes of Initiating, Alerting and Applying of New Releases encompassing Bug Fixes and Enhancements.The element of training will be to ensure that staff not only master necessary software features but can successfully apply them to work situations according to best practices and with the aim of achieving the highest possible levels of personal and team productivity. The successful candidate will view the role as a mix of educator, instructor, best practices and productivity coach, skills assessor, and training material designer. from time to time as may be requested by his management.Job requirements:Qualification in Project ManagementMS Office (Word, PowerPoint & Excel)Knowledge in Transport Management SystemsAble to work independently as well as to participate effectively in a team environmentExcellent interpersonal and communication skillsExperience in Freight Forwarding , Logistics and Transport Management or similar will be a plusQuick learner and fast thinker with the strong ability to respond and solve problem in an efficient mannerExperience with one-on-one and group training both in-person and via web conference deliveryExcitement for and drive to be the face of DHL and available as a go-to person for internal management and staffStrong passion for learning and teaching softwareProven ability to work independently in a fast-paced environment while managing multiple projectsMain Tasks and Key Responsibilities:System Evolution and Continuity:Manage ImplementationsManage Continuity of the systems by managing evolution and bug escalations and resolutionsPerform Due Diligence when requiredCarry out required Expression of Need and formulate Change RequestsManage proper communication methods for Evolution, Bug Fixes, Bug tracking, Release Notifications , to parties including END USERS, MANAGEMENT & SERVICE PROVIDERSManage the ALERT process before, during and after a major incident where known and the recovery process , together with the other support partiesEnsure continuity of interfaces to and from the Software Systems by consistent monitoring.Liaise with vendors including Customs 3rd parties and / or any / other related 3rd partiesTroubleshoot production issuesRoot cause analysisLiaise with vendor and/or regional IT to close issuesDevelop support documentationProvide daily support to users of the TMS and other related Freight Forwarding Solutions:Manage continuous improvement projects:Liaise with operations and/or customers to gather business requirementsLiaise with regional team and/or vendor to translate business requirements into technical requirementsPerform configuration and tests on the TMS, DMS, LKM, BI and other Software'sProvide Pre, Current and Post Go live supportProvide Training to end users:Conduct dynamic and engaging training both in-person and via WebEx to a range of participant : End-Users,Trainers, System Administrators, Managers and their teamsDevelops training materialsAssess training needs of users/site and adjust training delivery based on needsKeep up on new features and releases and Keep up on industry developmentsWork with implementation and support to keep informed of the clients' needsAssist in redefining and updating training plans and deliveryIdentify, define, and develop new training methods for onsite and web-based deliveryWork with the Technical Writer to ensure that all training materials are kept up-to-date and are focused on the needs of the clientsAssist with training coordinationTravel, as needed, to all sites within his / her parameter to conduct onsite trainingContinuous improvement projectsTraining / SupportProvide trainings only upon request from his/her management when the training team is unavailable or overwhelmed with high demandProvide the level of Support as agreed with his/her management within his/her parameterWhen support requires the intervention of Corporate MIS, open/post an incident through Corporate MIS ticketing systemContinuously Improve - Preventative SupportUse Incidents history to improve or suggest improvements to his managementAttend meetings and or workshops as may be required to improve and better plan in the support roleUse monitoring tools, regularised meetings, and other pre-determined measures to prevent issues.Contact me at the detail supplied below.Thank you,Theresa SteenkampKey Account Manager - Network Contracting Solutionststeenkamp at networkcontracting co za Network Recruitment is a leading specialist recruitment company in the fields of IT, Finance and Engineering. Since our establishment in 1987, we have been at the forefront of the specialist recruitment industry. Network Recruitment's key to success is the focus on delivering superior quality service by developing and maintaining an exclusive focus on sourcing high-calibre skills for medium-sized to JSE-listed companies operating in these three niche sectors across South Africa. Our experience in permanent and contract-based recruitment enables us to provide you with recruitment solutions that meet your long- and short-term needs. Network Recruitment is a division of ADvTECH Resourcing, the recruitment arm of the national JSE-listed ADvTECH Limited Group a leader in quality education, training, skills development and placement services. More Jobs at Network Contracting Solutions#J-18808-Ljbffr
