Duties and Responsibilities:Desktop SupportAnswers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requestsLogs and tracks calls using the incident and problem management database provided through the service deskHandles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.Provide IT support to Staff, Students and Lecturers.Software and Hardware Installations and Support for Software and Hardware InstallationsInstalls desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentationInstalls hardware and peripheral components such as monitors, keyboards, printers and disk drivesAssists with set up and support for venues on campus or for training useConducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:- PCs- Audio visual equipment- Access point- Office automation- and fixes any issues identifiedInformation Technology Administrative FunctionsLiaises with service provides on information technology equipment and maintenance thereofAdministers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposalsAdministers and maintains software, as per the agreed software listMaintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risksTrains and orientates staff on the use of hardware and softwareComplies with the requirements of The Protection of the Personal Information (POPIA) legislationCompetencies Required:Good interpersonal skillsGood literacy and systems administrationTime management and organisational skillsInitiative and problem-solving prowessStrong communication skillsAbility to cope in a pressured environmentMinimum Qualification Requirements:Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageousMinimum Work Experience Requirements:Minimum of 6 months internship experience in ICT.Special requirements:Driver's license (where public transport does not permit) and must be willing and to work the required ICT shift structure working hours.
