Ict Desktop Engineer

2024-03-27 - 2024-04-26
Contractor
JHB002474
Information Technology
Gauteng , JHB - Central
We are recruiting for an ICT Desktop Engineer.
Ensure IT Services are Accessible to Internal and External RAF Customers Attend IT incidents and requests.Configure new equipment.Provide Desktop Support
Provide software and hardware configuration according to business requirements.Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.Undertake maintenance and repairs on damaged and repairable hardwareManagement of Multifunctional Devices and Scanners Establish connection and access to MFD and Scanners for all users.Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.Manage replacement of consumables in the region.Provide Network and Telephone Support Replace faulty devices.Provide 1st line support of telephone infrastructure.Asset ManagementUndertake audits of hardware and software assets.Conduct Bi-annual asset verification.AV SupportAttend to AV requests.Attend to 1st line AV problems and escalate matters to Lead: Business Support.Qualifications and Experience National Diploma in Information Technology related qualification.Relevant 2 years' experience in system support.
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