I & O Operations Support Engineer

START DATE : A.S.A.P / ImmediateREQUIREMENTS: MatricRelevant IT Qualification5 – 7 Years IT experienceMCSE / MCITP or Recognised Degree/DiplomaMicrosoft Server 2008,2012,2016,2019Microsoft Exchange 2016, 2019, DAGMimecast Email gateway ManagementO365 /Azure AdministrationRDS Terminal Services (2016,2019)Active Directory (2012,2016,2019)DNS, DHCP, RoutingWindows File Server Management (DFS)ITIL v3/4 DUTIES: IT Operations: Monitoring of all Infrastructure as a member of the I&O teamEnd-User Support for businessIT contact centre for businessSupport Business with Telephony, infrastructure and connectivity and MS operations.Implement and adhere to best practice guidelines, policies, processes and procedures. Ensure technical operational efficiency within the business.Execute business needs, based on identified priorities within the teamIT Operational monitoring and reportingIdentify, minimize and escalate potential IT risks and opportunities in IT OperationsEnsure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O teamDeliver successful end user support to BusinessAccountable to I&O Operations Specialist Security and User Management: Business application security administrator for core applications.Spot checks on Ad accounts fAssist with IT auditsAssist with quarterly security reportsAccountable to I&O Operations Specialist Infrastructure: Maintain the current functionality of infrastructure technology within the businessImplement Infrastructure monitoring benchmarks as identified by the team.Accountable to I&O Operations Specialist Lan & Wan: Monitor and support the onsite Lan and Wan for BusinessAssist users with password resets and connectivity supportAccountable to I&O Operations Specialist Asset Management: Updating/Maintaining of the asset register for all IT hardware as part of the teamAccountable to I&O Operations Specialist HOURS: Monday to Friday: 8:00 – 17:00