Housing Complaints Officer

Housing Complaints Officer needed in East London.
The rate is £24.53ph PAYE
This is a temporary role
The reference number is: RQ1217270
The successful candidate will be responsible for a caseload of investigations of complaints at stage 2 of the Complaints Process. The complaints will be made against a Housing Service, which includes communication with complaints, information gathering from services, challenging performance, use of investigation skills and report writing.
The post holder will also be responsible for cases that escalate to the Housing Ombudsman and ensuring timely responses and provision of information requested.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to ******quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared. You can also follow us at Twitter/Facebook/LinkedIn or via our website

#J-18808-Ljbffr