Discovery - HP Field Force Manager
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About our Key Accounts Team & the Health Professional Field Force Manager position
Discovery Key Account Managers are lifelong learners who are influential, adaptable and curious.
As the line manager of this team, you will have a deep understanding of our customer’s world and will be motivated by the opportunity to work with the team to challenge customer thinking and drive behavioral change. Your passion for working with and developing people creates a team environment where account managers are highly motivated to succeed, feel valued and are absolutely passionate about driving positive client sentiment while building sustainable partnerships with healthcare professionals.
Key Purpose of the role
To lead a team of account managers to deliver against key strategic business priorities.
To develop best in class account management talent through a strong focus on in-field coaching and upskilling the team.
Areas of responsibility may include but not limited to
Maintaining an expert knowledge of the Health Professional customer market and the business initiatives that fall under the HP Field Force remit
Spending on average 4 days per week in the field coaching and working with the field force team
Conducting needs assessments with respect to knowledge & skills gaps across the team, and working with the HP Enablement team and Field Force trainer to ensure these needs are met
Performing all direct line management responsibilities e.g. bi-annual performance conversations
HP Field Force Manager
Designing and executing against regional territory plans to ensure business targets are met
Managing and building relationships with multiple key internal and external stakeholders
Supporting the regional HP Executive with field force operations & strategic projects where required
Education and Experience
Minimum
A minimum of eight years working experience of which at least two years should be in people management
Experience in an account management or sales position
Knowledge of the Healthcare industry
Advantageous
Would preferably have experience of in-field coaching in an account management or sales environment
Tertiary Education/NQF7 (Life Sciences or Clinical)
Knowledge of discovery products
3-4 years’ customer service experience
Competency and Skills
Strong people management skills
Ability to coach
Persuading and influencing skills
Coping with pressures and set backs
Ability to negotiate and debate
Adaptability and responding to change
Problem Solving and Planning
Formulating strategies and concepts
Relating and networking
Ability to work independently
Presenting and communicating information
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
