Head, Fraud Operations

Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
To lead the capabilities of Detection, Prevention, and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing client friction across all channels in Business and Commercial Banking South Africa. To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with Business and Commercial Banking South Africa and enterprise strategy by defining and executing the Fraud Risk management strategy. To lead and and embed the Fraud Risk Management objectives for the Detections, Prevention, and Investigations Fraud Risk Management Capabilities, spanning across the value chain, inclusive of recovery methods, customer experience, systems, and tool. To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction. Manage and balancing risk appetite for fraud losses and impact on a positive customer experience. Determine and Analyse which technology toolsets are best in class and will assist in in the prevention, detection, and response to fraud. Provide input on new technology implementations, new and emerging payments as well as special projects.
Manage and Support Special Projects that spans across the fraud management streams.
Ensure the successful implementation of new fraud prevention and detection system capabilities. Provide Technical input on fraud solution capabilities and systems utilised by business units.
Qualifications
Qualifications
Business Commerce DegreeExperience
3-4 years experience in managing fraud for or multiple Business Banking and Commercial Banking Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime, digital fraud, VAF & Fleet Fraud, Fraud Chargeback and Transactional FraudUnderstands Fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets, and reports on data5-7 years Business knowledge of Business and Commercial Banking products such as Transactional, Merchant Services, Card, VAF and Insurance

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