General Manager - Operations

Permanent - General Manager - Operations - Ekurhuleni (East Rand) - South Africa Overseeing and Managing the Operations in terms of service excellence and profit. To ensure the effective movement of shipments, liaising with shipping lines, customs and transporters. To keep clients updated on their shipments with status reports. To ensure that shipments are cleared timorously, to avoid any unnecessary storage and demurrage while maintaining our core values (Innovation, Respect, Trust, Teamwork, Quality and Integrity) and culture.
Key Performance Areas:
Human Capital:
Assume responsibility and accountability for the performance of the Operations Division (comprising of the Airfreight Imports & Exports department, Oceanfreight Imports & Exports department, Roadfreight Imports & Exports department, Pricing department and Invoicing department) 
Ensure the division is properly staffed.
Interviewing, evaluating, and appointing / hiring of staff on management & supervisory level (Managers) and operational level (controllers and general workforce) 
Maintaining discipline and upholding productivity standards 
Business continuation stability and monitoring of processes & staff deviations and dealing with the disciplinary processes where required
Promoting teamwork for a friendly & productive environment 
Managers and Supervisors / Supervisory staff reporting to the General Manager = 5 (Department / Business Unit Heads – MANCO)
Operational workforce amount of people (various levels) under the responsibility of the General Manager Operations Divisions Head
Planning, organizing, leadership, supervision, and control of the work activities of all subordinates including supervisory & management staff and any other employees. 
Develop and maintain a high level of morale
Mentorship, guidance, and knowledge sharing (empowering others)
Share knowledge, ideas, and innovative thinking with each other. 
Develop a competent, highly motivated and supported team.
Managing & initiating action(s) to prevent occurrences of any nonconformities relating to the stipulated processes & procedures. 
Implementing disciplinary / counselling procedures where required 
Conducting performance appraisals for all applicable employees within their divisions to ensure constant and a high-performance level. 
Identifying & recording any problems relating to the processes, procedures, and the Quality System(s) 
Ensure staff are aware of all developments (head office, branches, network, otherwise) 
Assist management and staff with problem solving.
Initiate, recommend and provide solutions through the respective channels.
Strive to continually achieve the following key business drivers and KPI's, Increase profit per customer. Access to capital, Positive cash flow, Customer engagement, Customer service excellence, Company brand awareness, Risk management, Continuous systems and process improvements, Building human capital ahead of demand, Ensure all ISO requirements are always implemented & adhere to by all parties.
Execute discretion applicable to the day-to-day operational activities and functions (departments and teams) that make up the Division (Air, Ocean, Road, Pricing & Invoicing)
Business Processes and Policies:
Developing, implementing, monitoring, and maintaining KPI's and performance standards for all division (air / sea / imports / exports) 
Ensure all staff members are aware of KPI's and the desired performance standards applicable to their functions.
Monitoring & measurement of KPI's and performance standards 
Monitoring performance and ensuring all employees understand their functions, responsibilities, and their interrelation within the organization.
Identify where automation, integration and technologies can be implemented to improve the deliverables of the Company
Develop new strategies for certain markets, clients, trades, routes, and modes. 
Analyse trends and data conclusions
Analyse client activity, volumes moved, routes in operation, profits, and losses.
Ensure all processes are adhered to and QA points are in place.
Ensure compliance and accreditation within the ISO system. 
Close all / any gaps that might be present. 
Strategic involvement with KAM's (Key Account Manager) to establish client opportunities and securing for new or extension business.
Execute the vision, mission, strategies, and key business drivers of the company within the division, departments, and various employees.
Work without supervision (or limited supervision) on order to execute the company strategy (ies) / business plans as identified by the Managing Director (CEO) and Board of Directors
Service Providers and the Company's Network:
Top 20 SP per mode (air / ocean / FCL / LCL / trucking companies) measurement
Ensure SLA's (Service Level Agreements) are monitored, measured and up to standard on services received from SP's.
Address any deviations / changes on the required level.
Identify where automation, integration and technologies can be implemented to improve.
Quarterly evaluation & meetings of SP's and to ensure contracts & Standard Terms & Trading Conditions (STTC's) are in place.
Ensure competitive buying rates are achieved, harnessed, and passed onto the respective departments
Negotiate standardized / better buying rates and extended credit terms with all SP's 
Appoint new service SP's that are market innovators within the same frameworks as above
Suspend support to those SP's that are not performing or are problematic or no longer viable 
Strive for common / same directed support with SP's to ensure all Company offices align strategic support for maximum benefit harnessing
Client Engagement:
Assist in the handover process between Sales & KAM's and operations departments to ensure a smooth and accurate flow 
Monthly client / SP volume reporting 
Monthly KAM activity report 
Audit on client rate structures to ensure they are accurate, sensible, and profitable 
Update all client & SP contracts into the respective e-folder(s) and update the contract matrixes. 
Ensure all client & SP contracts are extended, re-signed, or updated upon expiry dates 
Ensure all client & SP contracts are within the Company's framework (legal & otherwise)
External client visit(s) where required and opportunities arise. 
Ensure SLA's are monitored, measured and up to standard on service provided to clients
Address any deviations / changes on the required level
Eliminate risks to lose any clients whilst constantly growing the relationship
View clients as individual business units 
Pool & apply resources without stretching them too far 
Identify where automation, integration and technologies can be implemented to improve
Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing) 
Ensure each client's rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines, and requirements 
Ensure standardize (but client specific i.e., adapted) pricing structures are in place
Updating monthly FCL, LCL, airfreight, fuel surcharges and any other rates.
Monitoring weekly, monthly, quarterly, and annual budgets
Analysis on profit and loss per division as well as cost control 
Ensure on-time invoicing reporting (billing report) 
Ensure on-time query resolutions CBO and debtors management (customers) 
Monitoring and authorizing of all expenses & ensure they are kept within the budget
All variances must be reported to the Financial / Operations / Managing Director(s)
Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.
Rates and Estimates Structure. 
Client services experience (Key Account Management). 
7 years of Management level experience at a Senior Level
Knowledge of:
Core mode (air / sea / Roadfreight) fundamental principles. 
Ocean and Air forwarding procedures. 
Ocean and Air clearing procedures. 
Import and Export procedures. 
Financials (budgets). 
Carrier (airlines & shipping lines) processes and procedures (requirements).
Transporter and network processes and procedures (requirements). 
What Qualification Matric (with Mathematics) Diploma/Degree in Logistics Management or in Transport and Supply Chain
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