Front Office Agent

As a Receptionist at Mount Nelson, A Belmond Hotel, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you're looking to develop your skills and be part of the future of luxury, this is your moment.
· Provide a smooth check in and check out for all guests while at the same time taking care to ensure a pleasant and memorable stay for our guests.
· Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
· Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.
Requirements · Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
· Ability to work under pressure and handle difficult situations or irate guests with composure and tact
· Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
· Competitive basic salary
· Loyalty and recognition rewards programs
· Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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